Refund Policy

Last updated: April 25, 2026

We want you happy with your cards. This policy explains when a refund or replacement is available, how to request one, and what to expect. It applies to every order placed through topdeckcards.ca.

1. Our condition guarantee

Every card is graded by us using Face to Face Grading Standards and the condition is shown on the listing before you add to cart. We stand behind that grading:

• If you receive a card whose condition materially doesn't match the listing, you're entitled to a replacement (if available) or a full refund of that card's price.
• If you receive a counterfeit card (we do not knowingly sell counterfeits), you are entitled to a full refund including any return-shipping cost.
• If your order is lost in transit while covered by tracked shipping, we will refund or replace after the carrier declares the shipment lost.

2. Claim window

Please inspect your cards as soon as you receive them. To be eligible for a return under this policy, contact us within [YOUR CLAIM WINDOW] of the date you received the order (pickup or delivery). Claims made after this window may still be considered at our discretion but are not guaranteed.

3. How to request a refund

1. Email [email protected] with:
   • Your order number (format TDC-####, shown in your confirmation email)
   • The card(s) involved
   • A brief description of the issue
   • Clear photos if the issue is condition-related
2. We'll respond within 2 business days. If the return is approved, we'll reply with a return address and instructions.
3. Package the cards securely (sleeve + top-loader at minimum) and ship them back within [YOUR RETURN-SHIP WINDOW] of approval.
4. Once we receive and verify the return, we refund within 14 days by Interac e-Transfer to the email address you used at purchase.

4. Who pays return shipping

• If the issue is ours (mis-graded, wrong card shipped, counterfeit, damaged in our packing): we cover return shipping.
• If you've changed your mind (buyer's remorse): return shipping is at your cost, and the card must arrive in the same condition we sent it.

5. Cancellations

• Before payment: you can cancel any time before we send payment instructions, no questions asked. Just reply to your order confirmation.
• After payment but before shipment/pickup: email us as soon as possible. If we haven't yet packed or handed off the order, we'll issue a full refund.
• Items we can't fulfil: if a card sells out between your order and payment, we cancel that line automatically and refund any amount already paid for it.

6. What's not eligible

• Cards returned in worse condition than we shipped them (please sleeve and top-loader for the return trip).
• Minor condition disagreements that fall within the grading tolerance described in Face to Face Grading Standards.
• Claims made outside the windows above, unless we agree otherwise in writing.

7. Refund method

Refunds are issued by Interac e-Transfer to the email address used at purchase. We cannot refund to a different email or method. Allow up to one business day for Interac auto-deposit to land in your account.

8. Contact

All refund questions and requests: [email protected]

Nothing in this policy limits your rights under Ontario's Consumer Protection Act or other applicable Canadian consumer-protection legislation. See our Terms & Conditions and Privacy Policy.